Refund policy

All Sales Final

All purchases made through Zymavo are final. We do not accept returns or exchanges for change of mind, incorrect product selection, or any other reason unrelated to a damaged, defective, or incorrect item.

Damaged, Defective, or Incorrect Items

Please inspect your order as soon as you receive it. If your item arrives damaged, defective, or you receive the wrong item, contact us at contacto@zymavo.com within 7 days of delivery.

Please include your order number, a description of the issue, and clear photos or videos showing the problem. We will review your request and, if the issue is confirmed, determine the appropriate resolution.

Refunds

If a refund is approved, it will be issued to your original payment method. Please allow your payment provider additional time to process the refund.

Order Cancellations

Orders cannot be canceled once they have been processed or shipped.

Contact

For questions regarding an order or our refund policy, contact us at contacto@zymavo.com.