Terms of Service — Zymavo

Last updated: September 2026

These Terms of Service govern your use of the Zymavo website and your purchase of products through our online store. By accessing our website or placing an order, you agree to these Terms of Service.

If you do not agree with these terms, please do not use our website or purchase our products.

1. Online Store Terms

By using our website, you represent that you are at least the age of majority in your jurisdiction, or that you are using the website with the consent and supervision of a parent or legal guardian where permitted by law.

You may not use our products or website for any unlawful or unauthorized purpose.

You agree not to violate any applicable laws or regulations when using our website, purchasing our products, or interacting with our services.

2. Products and Product Information

We make reasonable efforts to ensure that product descriptions, images, specifications, pricing, and other information displayed on our website are accurate and up to date.

However, product colors and appearance may vary depending on your device or screen settings.

We reserve the right to correct errors, inaccuracies, or omissions and to update product information at any time without prior notice.

Product availability is not guaranteed. We may limit quantities, discontinue products, or modify product specifications at any time.

Any product information provided on our website is for general informational purposes and does not constitute medical advice.

3. Orders and Purchases

When you place an order through our website, you are making an offer to purchase the selected products.

We reserve the right to accept or reject an order for any lawful reason, including product availability, pricing errors, suspected fraud, payment issues, or other circumstances affecting our ability to fulfill the order.

Once your order is accepted and payment has been successfully processed, you will receive an order confirmation.

If we are unable to fulfill an accepted order, we will notify you and provide an appropriate refund or other remedy as required by applicable law.

If you need to cancel an order, contact us as soon as possible at contacto@zymavo.com. We will make reasonable efforts to accommodate cancellation requests received before the order has been processed or shipped. Once an order has been processed or shipped, cancellation may no longer be possible.

Nothing in these Terms limits any cancellation, refund, or other consumer rights that cannot legally be excluded.

Unless expressly authorized by Zymavo, purchases are intended for personal or household use and not for resale.

4. Prices, Payments, and Billing

All prices displayed on our website are shown in U.S. dollars (USD) unless otherwise stated.

The price applicable to your order is the price displayed at the time you complete your purchase.

Applicable taxes, shipping charges, or other mandatory charges, if any, will be displayed during the checkout process.

Where required by applicable law, prices will include applicable taxes and mandatory charges.

We reserve the right to change product prices at any time. Price changes will not affect orders that have already been accepted and confirmed, except where a correction is required due to an obvious pricing error.

You agree to provide accurate and complete billing and payment information.

We may use third-party payment processors to securely process payments. Your payment information may be handled by those providers in accordance with their applicable terms and privacy policies.

5. Shipping and Delivery

We currently offer shipping to locations where our products can be lawfully delivered and where shipping is available.

For orders shipped within the United States, our typical estimated delivery time is approximately 7–14 business days, unless otherwise stated at checkout.

Delivery times are estimates and are not guaranteed. Actual delivery times may vary depending on the destination, carrier, fulfillment operations, weather, customs procedures, holidays, or other circumstances outside our reasonable control.

We may use third-party carriers, fulfillment providers, and logistics partners to process and deliver orders.

We are not responsible for delays caused by shipping carriers, customs authorities, weather, natural events, government actions, or other circumstances beyond our reasonable control.

If we cannot fulfill or ship an order within the timeframe required by applicable law, we will provide the notices and options required by law, which may include cancellation and a refund.

Customers are responsible for providing a complete and accurate shipping address. If an order cannot be delivered because of an incorrect or incomplete address supplied by the customer, additional shipping charges or other remedies may apply to the extent permitted by law.

Nothing in this section limits any rights or remedies that consumers have under applicable law.

6. Intellectual Property

All content on the Zymavo website, including text, graphics, logos, images, product descriptions, designs, videos, trademarks, and other materials, is owned by or licensed to Zymavo and is protected by applicable intellectual property laws.

You may not reproduce, distribute, modify, copy, publish, transmit, sell, or commercially exploit any content from our website without our prior written permission, except where permitted by law.

The Zymavo name, logo, and related branding may not be used without our prior written authorization.

7. Optional Third-Party Tools

We may provide access to third-party tools or services that we do not control or operate.

Your use of any third-party tools may be subject to the terms and conditions of the relevant third-party provider.

We are not responsible for the availability, performance, accuracy, or functionality of third-party tools.

We may add or remove third-party tools or services from our website in the future.

8. Third-Party Links

Our website may contain links to websites or services operated by third parties.

These links are provided for convenience and do not constitute an endorsement or guarantee of those third parties.

We are not responsible for the content, policies, security, availability, products, or services of third-party websites.

You should review the terms and privacy policies of any third-party website you visit.

9. Shopify

Our online store is powered by Shopify, which provides the technology that enables us to offer our products and services online.

However, your purchase of products is made directly with Zymavo.

Shopify is not responsible for the products sold by Zymavo, the fulfillment of your order, or any customer service matters relating to your purchase.

10. Privacy

Your use of our website is also subject to our Privacy Policy.

Our Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit our website or purchase products from us.

By using our website, you acknowledge that you have reviewed our Privacy Policy.

11. User Comments, Reviews, and Other Submissions

If you submit reviews, comments, photographs, videos, testimonials, suggestions, or other content to Zymavo, you represent that you have the right to submit that content and that it does not violate the rights of any third party or applicable law.

By submitting content to us, you grant Zymavo a non-exclusive, worldwide, royalty-free license to use, reproduce, display, modify, publish, and distribute that content in connection with our business and marketing activities, subject to applicable law.

We reserve the right to remove or refuse to publish content that we reasonably believe is unlawful, misleading, abusive, defamatory, offensive, or otherwise inappropriate.

12. Errors, Inaccuracies, and Omissions

Occasionally, information on our website may contain typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, promotions, availability, shipping information, or other matters.

We reserve the right to correct such errors and to update or change information at any time without prior notice.

If an obvious error affects an order you have placed, we may contact you to provide the available options, including cancellation and refund where appropriate.

13. Prohibited Uses

You may not use our website or its content:

• For any unlawful purpose.
• To violate applicable laws or regulations.
• To infringe the intellectual property rights of others.
• To harass, abuse, threaten, or harm another person.
• To submit false, misleading, or fraudulent information.
• To attempt to obtain unauthorized access to our website or systems.
• To interfere with the security or operation of our website.
• To distribute malicious code, viruses, or other harmful material.
• To engage in fraudulent transactions or payment activity.
• To collect or track personal information of others without authorization.
• To use automated systems to access our website in a manner that could interfere with its operation.
• For any other purpose that is prohibited by applicable law.

We reserve the right to terminate or restrict access to our website where reasonably necessary to protect our business, customers, systems, or legal rights.

14. Disclaimer of Medical or Health Advice

Information provided on our website regarding scalp care, massage, red light, hair care, or other product features is provided for general informational purposes only.

Our products are not intended to diagnose, treat, cure, or prevent any disease or medical condition unless expressly stated and legally authorized.

Our products and website are not a substitute for professional medical advice, diagnosis, or treatment.

If you have a medical condition, are taking medication, are pregnant, or have concerns about whether a product is appropriate for you, consult a qualified healthcare professional before use.

Individual results may vary. We do not guarantee specific hair-growth, hair-loss, cosmetic, or other results from use of our products.

15. Termination

We may suspend or terminate your access to our website or services if you violate these Terms or where reasonably necessary to protect our business, customers, systems, or legal rights.

Any provisions that by their nature should survive termination will remain in effect, including provisions concerning intellectual property, disclaimers, limitations of liability, indemnification, and governing law.

16. Disclaimer of Warranties

To the maximum extent permitted by applicable law, our website and services are provided on an "as available" basis.

We do not guarantee that our website will always be available, uninterrupted, secure, or error-free.

We do not guarantee that the information provided on our website will always be complete or accurate.

To the extent permitted by law, we disclaim warranties that cannot legally be excluded.

Nothing in these Terms excludes, restricts, or modifies any consumer guarantee, warranty, or statutory right that cannot legally be excluded or limited.

17. Limitation of Liability

To the maximum extent permitted by applicable law, Zymavo and its owners, affiliates, service providers, employees, agents, and representatives will not be liable for indirect, incidental, special, consequential, or punitive damages arising from or related to your use of our website or purchase or use of our products.

This includes, to the extent permitted by law, loss of profits, revenue, business opportunities, data, or other intangible losses.

Our total liability relating to a particular purchase will not exceed the amount you actually paid for the product giving rise to the claim, except where a different limitation is required by applicable law.

Nothing in these Terms limits liability that cannot legally be limited or excluded.

18. Indemnification

To the extent permitted by applicable law, you agree to indemnify and hold harmless Zymavo and its owners, affiliates, service providers, employees, agents, and representatives from claims, liabilities, damages, losses, and reasonable expenses arising from:

• Your violation of these Terms;
• Your violation of applicable laws or third-party rights; or
• Your misuse of our website or services.

This section does not apply to the extent that a claim results from Zymavo's own unlawful conduct or from circumstances where applicable law does not permit such indemnification.

19. Severability

If any provision of these Terms is determined to be unlawful, invalid, or unenforceable, that provision will be enforced to the maximum extent permitted by law, and the remaining provisions will remain in full force and effect.

20. Waiver and Entire Agreement

Our failure to enforce any provision of these Terms does not constitute a waiver of our right to enforce that provision later.

These Terms, together with our Privacy Policy, Refund Policy, Shipping Policy, and any other policies expressly incorporated into these Terms, constitute the agreement governing your use of our website and purchase of our products, except where additional terms apply to a specific transaction.

21. Assignment

You may not transfer or assign your rights or obligations under these Terms without our prior written consent, except where permitted by applicable law.

We may transfer or assign our rights and obligations under these Terms in connection with a merger, acquisition, sale of assets, corporate reorganization, or similar transaction, subject to applicable law.

22. Governing Law

These Terms will be governed by and interpreted in accordance with the laws applicable to the jurisdiction where Zymavo has its principal place of business, without giving effect to conflict-of-law principles that would require the application of another jurisdiction's laws.

However, nothing in these Terms is intended to deprive consumers of mandatory rights or protections available under the laws of their place of residence or other applicable consumer-protection laws.

23. Headings

The headings used in these Terms are provided for convenience only and do not limit or otherwise affect the interpretation of any provision.

24. Changes to These Terms

We may update these Terms from time to time.

Any changes will become effective when the updated Terms are posted on our website, unless otherwise required by applicable law.

Your continued use of our website after changes are posted constitutes acceptance of the updated Terms, to the extent permitted by law.

We encourage you to review these Terms periodically.

25. Contact Information

If you have questions about these Terms, your order, our products, or our policies, please contact us:

Zymavo
Email: contacto@zymavo.com

For customer support, please include your order number when contacting us about an existing purchase.